Collector Skills: Listening

When a consumer answers a call from a collection agency, the conversation can go any number of ways. Having the listening skills to navigate those conversations and achieve a positive outcome is a gift. The importance of these soft skills of listening and discernment...

Why You Should Answer That Collection Call

*Positive points from a negative industry* INTRODUCTION Being in debt is stressful. Which is why it’s understandable when people simply shove it out of their minds and avoid dealing with it. Although this might relieve some of the pressure in the short term – in the...

Overcoming the Negative Image of Debt Collectors

When you’re a kid and your kindergarten teacher asks you ‘What do you want to be when you grow up?’, how many of us answered ‘A Bill Collector!’? Nobody. Not a single soul. I’d be willing to bet money that no kid has ever given that answer. Everyone wants to be a...

Getting Comfortable with Being Uncomfortable

We humans like comfort. Anything from foods that make us feel warm and fuzzy to a pair of thick socks that almost convince us that we are wrapped in a cozy cocoon. We like the things that are soft, easy and familiar. Including our routines. Personally, I have always...