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Our Process 

Why use a Collection Agency


Compliance with Collection Laws and Guidelines

Consumers are more informed than ever and placing your accounts with highly trained professionals provides you peace of mind.

Our agents are trained to comply with all state and federal collection regulations. We combine care with compliance to maximize our collection results.

Contact Options

Our focus is to connect with your consumers, and we take advantage of technology to ensure a high contact rate.

Phone calls, letters, texts, and emails are all options we utilize and maximize within the frameworks of collection laws and guidelines. Attempted contact from a third-party collection agency creates a sense of urgency and sends a message you intend to collect.

Access to national skip-tracing databases increases the potential your lost consumers will be found.

Save Time and Money

Once you’ve exhausted your billing process, let us finish the job. Your staff will have more time to focus on their specialty and we will focus on ours—collections.

Our agents will work to collect your past due accounts and we will remit collected payments, minus our commission, to you at the end of each month. This frees up your employees’ time to focus on your current customers!

Collections Overview

The process is three easy steps:

  1. The first step is coming to an agreement on rate and signing the contract of understanding.
  2. The second step is collecting information for your accounts. The basic information is Consumer Full Name, Address, Social Security and Date of Birth, the date of delinquency and the documented total balance due for services rendered.
  3. The third step is remittance.

We do the work to remit your money back to you as quickly as possible. We don’t get paid unless you get paid. Your money will be directly deposited to your account quickly and efficiently.

Once you’re set up as a DRS client, your first step will be to turn accounts over for collection. These are the basics of what we need from you in order to enter an account into our collection system:

  1. Consumer’s Full Name
  2. Consumer’s Address
  3. Date of service and date of delinquency
  4. Documented total balance due

Most of this information can usually come from something as simple as a patient information sheet, sign-in sheet, statement/invoice or registration, depending on the nature of your business. The more information provided with each placement, the more likely it is that we can make contact and maximize results.

In addition, obtaining accurate and current information is the key to a successful recovery program. If you don’t have good information, you may want to revisit your intake processes. You are more likely to collect your accounts without the aid of an outside agency if you get thorough, updated information obtained at the first point of contact. But, should the account still go past due, any extra information that you can get from the consumer can prove invaluable in the collection process.

Examples of additional information include but are not limited to

  • Phone Number(s)
  • Spousal information
  • Social Security Number
  • Date of Birth
  • Place of Employment
  • Emergency Contact Information

DRS has a 23% average rate of recovery over the last 18 years