“Debt Recovery Solutions and Early Recovery Services has been with Samaritan Hospital for over 10 years and I have worked with them for the last 6 years. As a local company that understands the community and the needs of both the clients and consumers they know how to produce results that are fair to all involved. The professionalism of the office staff makes all communication easy as they are efficient and always friendly. Working with DRS and ERS has been an enjoyable experience.”.
“We have been working with Debt Recovery Solutions since February of 2015. Working with a local company vs. our previous collection agency makes the collection process so much easier and we have had much better results with the collection of accounts referred to Debt Recovery Solutions. Their online service of sending accounts is very easy to use and communications with everyone that works at DRS has been great. Everyone is very professional and willing to help with any circumstances concerning collection of the accounts we have to refer to them”.
“DRS does an excellent job with handling our accounts, communicating and responding when there are issues or concerns that need resolution. It is nice to work with a collection agency that works for us! Thank you for all that you do!”.
“You are just the nicest lady to work with. Going through a situation when a spouse passes is hard, but dealing with someone like you who cares made this process so much easier! Thank you so much.”.
“It’s been awesome – you’ve been very polite, professional and patient – I appreciate everything, you’re a help! You’re one of the nicest bill collectors I’ve spoken with.”.
“With this whole COVID mess, you guys are very helpful and kind”.
“The best service I’ve ever had, other agencies are garbage – you guys blow them out of the water!”.
“Very professional service, kind agent to talk to – you guys are very easy to work with.”.
“You guys differ big time, there are certain other agencies I never want to deal with again – you guys are compassionate.”.
“You were very nice, wonderful service! Better than other agencies in the past I’ve dealt with – keep being nice to people and not demanding money, you will never be disrespected there”.
Grace was working with our agent to resolve a balance of over $600 that had come to collections. She wanted to work out a payment plan. She and Tammie agreed on the payments and worked together to make sure the account did not hit her credit report. Grace said. “I really liked how I was treated by Tammie because she was very nice!”. She also advised that she told her co-worker how well Debt Recovery Solutions treated her during the entire transaction.
“Everyone has been friendly, polite, and helpful even though I owe you guys money – you guys are much more willing to work with me than other agencies”.
“So much easier than other agencies, I was happy to see it was DRS and not the other agency I dealt with – it was a nightmare”.
“I was extremely satisfied, I was even thinking of using you folks as my own collection agency for my business – you were very helpful and direct”.
“You guys aren’t rude unlike other agencies, you’re very nice, not pushy, not mean. I have no problem when you guys call”.
“Anytime I’ve talked to anyone in your office, you’ve been pleasant and helpful”.
“A lot more reasonable than other agencies, others aren’t so nice”.